Tell me more about The Money Platform…
The Money Platform is a London-based peer-to-peer short-term lender and was the first of its kind to be authorised and regulated by the Financial Conduct Authority (FCA) in the UK.
Since the beginning of their lending journey in 2016, The Money Platform – a trading name of Gracombex Ltd - has issued over 100,000 loans. As of June 2025, it has 90% 5* reviews on Trustpilot, giving it an overall rating of ‘Excellent.’
How does peer-to-peer lending work?
Peer-to-peer lending, sometimes shortened to P2P, connects those wanting to borrow money with approved lenders, which could be either a business or individual people.
If you’re approved for a loan with The Money Platform, your lender will not know your identity.
Can I apply for a loan with The Money Platform?
If you’re using CashLady’s credit broking service to search for a suitable loan, you’ll need to make sure that you:
- Are over the age of 18;
- Are a UK resident;
- Have a UK bank account and a valid debit card; and
- Have a regular source of income paid into your bank account.
To be considered by The Money Platform, you must:
- Be over the age of 20;
- Be a UK resident with at least 3 years’ worth of UK address history;
- Have a current UK bank account;
- Have credit history in the UK; and
- Have a good record of repaying credit.
When registering as a borrower with The Money Platform, you’ll also need to confirm your identity.
The most important thing is to be certain that you’re able to repay the money you’re hoping to borrow.
Does The Money Platform consider applications from people with bad credit?
CashLady works with a number of lenders who specialise in loans for people with bad credit, and The Money Platform is one of them.
The Money Platform states the following on its website:
“Every day, people around the UK […] find they are unable to access traditional loans due to a poor credit score, or because they're young or maybe are a foreign national. At TMP, we understand that credit scores are not perfect, so we’ve built our very own TMP scorecard, the TMP Score, to assess applications more fairly. In turn, we’re able to lend to borrowers who may have previously been rejected and allow them to access quick, safe, and reliable funds.”
How much money can I borrow with The Money Platform, and for how long?
With The Money Platform, you could borrow between £250 and £1,000, with a choice of repayment terms from 1 to 3 months.
I’ve been approved for a loan with The Money Platform; do I have to decide straight away?
No – your loan offer will be valid for up to 30 days.
When thinking about borrowing credit, it’s always a good idea to take some time to decide whether this is the right choice for you.
How soon will I get the money after being approved for a loan with The Money Platform?
Loans agreed on a weekday before 3pm will ensure funds are transferred on the same day. Loans approved after 3pm between Monday to Friday will be processed and sent the next morning.
If your loan is agreed after 3pm on a Friday, your money will be sent the following Monday morning.
Please note that the time it takes for the money to become available in your account will depend on your bank’s policies and procedures.
How can I manage my The Money Platform loan repayments?
The repayments on your The Money Platform loan can be managed by logging in to your customer account here.
The Money Platform late repayment
If your monthly repayment is made more than 48 hours late, you will be charged a £15 fee. For each day a repayment is not made, interest will be charged at your daily standard rate.
Late or missed repayments will be reported to the credit reference agencies (CRAs), and this will hurt your credit score.
If you’re struggling financially and are concerned about an upcoming repayment, please contact The Money Platform as soon as you can. You can find more useful information in the 'I'll Have Difficulty Making My Next Payment’ section on The Money Platform’s website.
How can I contact The Money Platform customer service team?
- By phone: 0203 962 1696*
- By email: support@themoneyplatformsupport.zendesk.com
- Through their online form, which can be found here.
- In writing:
The Money Platform
WeWork Swan House
33 Queen Street
London
EC4R 1BR
If you have a specific question, you might be able to find the answer in The Money Platform’s FAQ section.
*Phone lines are available from Monday – Friday, between the hours of 10am and 4pm.
Looking for CashLady?
If you have a question relating to the loan search that you carried out with CashLady, please contact our team here.
The Money Platform summary
- The Money Platform is a peer-to-peer direct lender.
- With The Money Platform, you could apply to borrow between £250 and £1,000.
- Choose from a repayment term of 1 to 3 months.
- The Money Platform is authorised and regulated by the FCA.
- As of June 2025, The Money Platform is rated ‘Excellent’ on Trustpilot.
- If your loan is approved before 3pm on a weekday, your money will be sent the same day.**
- Repayments can be managed through your customer account.
- Repayments that are not made within 48 hours of their scheduled date will incur a £15 fee, plus daily interest. Customers struggling to repay their loan should contact The Money Platform.
**The time it takes for the money to appear in your account will depend on your bank’s policies and procedures.
Worried about your finances?
StepChange, MoneyHelper, Citizens Advice, and National Debtline provide free, confidential support to anyone who is currently struggling with money or debt.
Remember, if you’ve taken a loan that you’re unable to afford, your first port of call should always be your lender. They must work with you to come up with a suitable solution that could help to relieve some of the stress.
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