Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Who are 118118 Money?

118118 Money is a well-known direct lender of short-term loans, partly due to their highly recognisable advert campaigns. They offer financial solutions for people in search of funds to help with unexpected changes to their personal circumstances.

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Are 118118 Money regulated by the FCA?

118118 Money is one of the trading names for Madison CF UK Ltd. You can see full details on their FCA register page which confirms they have been authorised by the FCA since 22/3/17.

How much will 118118 Money lend to me?

118118 Money offer loans between £1,000 and £5,000.

What sort of repayment terms are on offer?

Customers have the choice to repay their loan for loan periods of 12, 18 and 24 months.

How high are 118118 Money’s interest rates?

118118 Money’s Representative APR is 99.9%

If you were to borrow £1,800 for a 24 month period, based on the above APR and a fixed annual interest rate of 71.30%, you would have to repay 24 monthly instalments of £142.65, which would mean a total repayable amount of £3,424.67.

What is the best way to apply for a 118118 Money loan?

Before you make an application, 118118 Money ask that you are:

  • Aged between 18 and 70
  • A UK resident
  • The owner of a UK bank account and debit card
  • Receiving more than £700 each month
  • Self-employed or in employment

When making an application for a 118118 Money loan online you will be asked to provide details about your:

  • Home address
  • Email address
  • Mobile phone number
  • Employment history
  • Net monthly income
  • Monthly outgoings
  • Bank account

Can you repay a 118118 loan early?

Customers have the option to make a full or partial payment whenever they wish. Contact the customer service team who will provide you with a settlement quotation, valid for 28 days. This is likely to include additional fees to paying off the loan before the final due date.

118118 Money also give customers 14 days to change their mind and cancel the loan. The full amount must be repaid within 30 days of giving them notice.

Do 118118 Money charge late payment fees?

118118 Money state they will not charge you any lay payment fees or penalties.

How quickly will they transfer funds into your account?

After the loan has been approved the 118118 Money customer service team will give you a call to verify your approval. Once completed, they state the money will be transferred to your account straightaway.

What are the 118118 Money customer service contact details?

For help with your application, 118118 Money customer services can be contacted by phone on 02920 893310 or 08000 118 150. They are open 8am to 8pm Monday to Friday, 8am to 8pm on Saturdays and 10am to 8pm on Sundays.

Enquiries related to loan repayments should call 02920 893400 or 08000 118 100. They are open 8am to 8pm Monday to Friday and 8am to 1pm on Saturdays.

Customer services are available on 02920 893300 or 08000 118 000 24 hours a day, 7 days a week.

Alternatively you can email CustomerServices@118118Money.com

Is there a 118118 Money app available?

Yes, you can download the 118118 Money app onto your phone via Google Play or iTunes store.

Do 118118 Money provide an online account?

You will be given access to an online account where you can manage your loan.

Do 118118 Money have Twitter or Facebook pages?

Twitter: @118118Money
Facebook: Homepage

What sort of customer reviews are there for 118118 Money?

As of March 2020, on Feefo 118118 Money have a rating of 4.8/5 based on 880 reviews. On Trustpilot they have an 'excellent' rating of 4.6/5, based on 5,296 reviews.

118118 Money summary

118118 Money offer loans ranging between £1,000 and £1,500 with repayment terms of 12 months or 24 months, using a representative APR of 99.9%.

To apply for a 118118 loan you must ensure you are:

  • 18 to 70-years-old
  • Living in the UK
  • In ownership of a UK bank account and debit card
  • Earning more than £750 per month
  • In employment or self-employed

Loans can repaid early although there may be additional fees to pay. Funds will be transferred as soon as the loan is agreed and there are no fees for late payments.

You can cancel the loan with 14 days and you have a further 30 days to repay the loan in full.

118118 Money are regulated by the FCA and have great customer reviews on both Feefo (4.8/5) and Trustpilot (4.6/5).

Customers will have access to an online account and can also download and use an app to manage their loan.

Representative 49.9% APR

Representative Example

Amount borrowed: £1200 for 18 months
Number of repayments: 18
Interest rate p/a: 49.9% (variable)
Each repayment amount: £90.46
Total amount repayable: £1628.28

Warning: Late repayment can cause you serious money problems.
For help, go to moneyadviceservice.org.uk

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