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Personal Information Procedure

Data Protection – Requests for Personal Information (Subject Access Request):

Under the Data Protection Act 1998, if you are a customer of Money Gap Group Limited, you have the right to make a request in writing for a copy of information or data we may hold on you. This is known as a ‘Subject Access Request’.

How do I make a Subject Access Request?

If you wish to make a Subject Access Request, you must do so in writing. This can be done by sending a letter, stating the nature of your request, to:

Postal Address: Money Gap Group Limited,
Spectrum House,
Dunstable Road, Redbourn
St. Albans,
AL3 7PR

Will you require information from me?

As you will understand, we must be very careful to ensure we are dealing with the correct individual when complying with a Subject Access Request and we may ask you to verify your identity by providing us with certain information to enable us confirm your identity against our records.

Will you charge a Fee?

Yes, we charge a fee of £10 GBP to cover the administrative costs associated with any Subject Access Request. As soon as the administration fee is paid and we verify your identity, we can proceed with your Subject Access Request.

How long will the process take?

Under the Data Protection Act 1998, we have 40 calendar days from the date we receive the administrative fee and all relevant information to comply with your Subject Access Request.

Are you on the Register of Data Controllers?

Money Gap Group Limited is fully registered on the Data Controllers Register and regulated by the Information Commissioner’s Office (ICO). Our Data Protection Registration Number is: Z1696368

For further details on your Data Protection rights, you may visit the Information Commissioner’s Website at www.ico.gov.uk

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