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Cash Lady Help & Support

If you want to find out more about Cash Lady, this is the section for you. Use the shortcuts below to jump to our Frequently Asked Questions, which should answer most of your queries, or find out how to contact us if you've got a further question or are just looking for some help applying.

Frequently Asked Questions - CashLady

Am I eligible to apply?


If you’re 18 or over, employed with a regular income and a UK resident with a UK bank account, yes you can.

Is CashLady for women only?


No, It’s exactly the same for men and women.

Is CashLady a lender or a broker?


We’re a licensed, FCA regulated, broker. We will never take a fee from our customers and we only work with lenders directly - so nobody else will. This is our commitment to you.

How do we get paid?


As an FCA regulated credit broker, we do not attempt to take money from you at any point, no matter what. We get paid by lenders for sending customers, so we don’t try to get money from you as well at any point.

How do I apply?


Go to our application page, fill in your details (including your home, work, monthly income and regular expenses along with your banking details) and we’ll automatically forward your application to the lenders we work with. If you’re accepted by one of them, we’ll send you the details (and forward you to their website) so you can seamlessly complete the application directly with them.

Why is the APR so high?


Because a short-term loan is generally for a lot less than a year, the annual percentage rate is very high. This can be confusing at times, but it’s worth looking carefully at the costs of any loans you are offered. See our Charges page for more.

How long does it take the money to come through?


It varies between lenders and can be as little as ten minutes or as much as a few days. Even the lenders that take the longest often have an optional same-day or same-hour charge if you want the money faster.

How do I set up repayment?


Each lender will have their own repayment policy which you will be able to review before you accept any offers from them. While they vary, most lenders will usually set up repayment to be made automatically using your bank details. Some lenders will also use continuous payment authority.

What is continuous payment authority?


If repayment is automatically set up, the lender will attempt to withdraw the repayment amount on the date you agree with them. If the cash is not in the account when they try to do this, continuous payment authority allows them to make a limited number of repeat attempts to see if the money is there at a later point. Continuous payment authority can be cancelled by contacting the lender or your bank, although it is recommended that you make alternative payment arrangements.

Can I cancel/repay early?


Each lender will have their own cancellation policy and you will need to contact them directly to cancel. If the loan has already been taken out, you will need to pay the interest for the amount of time that the loan has been active for. Some lenders charge interest on a per-day basis, whereas others will charge a flat rate for the month, so in some cases, it may not save you any money.


Contact Us

Write to us

You are more than welcome to contact us via email at customer.support@cashlady.com and we’ll get back to you as soon as possible. Please note that emails are only checked during office hours.

We're available:
Monday - Friday
9:00am - 6:00pm

You can also write to us.

Cash Lady
Money Gap Limited
14 Grays Inn Rd
London
WC1X 8HN

PLEASE NOTE: Cash Lady is an online company and does not accept visitors in person.

Complaints Handling Procedure

At Money Gap Limited, we always endeavour to provide the best service we can to our customers. It is important from this point of view that we are aware of any problems you may have in using our websites and services, or any complaints you may have in relation to any of our operations. More about complaints...

Personal Information Procedure

Under the Data Protection Act 1998, if you are a customer of Money Gap Group Limited, you have the right to make a request in writing for a copy of information or data we may hold on you. This is known as a ‘Subject Access Request’. More about requesting a copy of your information.

Business Enquiries

Lenders

We specialise in financial products and work with some of the biggest lenders in the UK and worldwide. We are one of the biggest, and most successful, payday loan brokers in the UK.

If you would like to work with us, or even just find out more, you can email us at lenders@moneygapgroup.com .

Affiliates

See our affiliates page for more information about joining CashLady Affiliate Programme.

Media

For any media enquiries, including interview requests, please contact us media@moneygapgroup.com.

We aim to give you a full answer within two working days.

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Representative 1272% APR
Representative Example
Amount borrowed: £250 for 3 months
Number of repayments: 3
Interest rate p/a: 292% (fixed)
Each repayment amount: £137.21
Total amount repayable: £411.63
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CashLady is rated 4.6 stars by Reviews.co.uk and Smart Money People based on 383 merchant reviews