We're authorised and regulated by the Financial Conduct Authority
What does this mean? Well, it means that everything we do has to be compliant with the regulations set out by the Financial Conduct Authority (FCA). The FCA regulates the financial services industry to ensure companies within the industry stick to the regulations. If we don't follow these regulations or we use corrupt or unethical methods, we will be held accountable and the FCA will take action against us.
In an industry that has had a lot of bad press and some "dodgy" firms with hidden fees, we have always recognised the key to our success would be in how we treat our customers. We treat you how we would want to be treated ourselves. Unlike a lot of loan brokers, we are proud to say that we have never charged our customers for using our services.
Why choose us?
We care about our customers. We know what we're doing and we do it well. Don't just take our word for it - we believe that the real value of our company and what we do is best described by our customers, not the media or our competitors or even a word-savvy copywriter in the office. We regularly invite our customers to rate and review our service, asking them to give honest feedback about whether or not we've helped them to find the right loan...
We are here for you...
Whilst our websites operate around the clock, we understand that customers often want that human touch, so whether it's by web chat or email, our fantastic customer services team are here for. Our friendly team are always happy to hear from you and help you in any way they can.
...and we're a good bunch of people too.
We treat everyone, customers and colleagues alike, the way we ourselves would want to be treated - with integrity and sincerity. We thrive on our diversity and character and we love what we do. So we hope that reflects in what you see - if not, just let us know. We'd love to hear from you.