Author Lauren Howells
Hundreds of thousands of Monarch Airlines’ customers have been left disappointed, as Monarch Airlines announced that it ceased trading yesterday, with all future holidays and flights provided by its companies now cancelled.
UK’s largest ever airline to enter administration
The UK’s largest ever airline to collapse, Monarch Airlines was placed into administration at 4 am on Monday 2nd October.
As well as those passengers who are already abroad and others who face the possibility of their holiday being cancelled, many Monarch Airlines’ staff woke up on Monday morning to the news that they would no longer have a job.
One former cabin crew member told the BBC that she still “can’t believe” the news.
Some good news for passengers currently abroad
For those 110,000 passengers currently abroad, there is some good news, however. In what is being described as the UK’s biggest peacetime repatriation, the Civil Aviation Authority (CAA) has announced that it will be coordinating flights back to the UK for all Monarch Airlines customers currently overseas and due to fly back in the next two weeks, at “no extra cost” to them.
The CAA said that they are making arrangements for passengers who are due to fly in the next fortnight, to return home to the UK at the end of their holiday and that customers do not need to cut their stay short. So for those Monarch customers who have only just arrived at their holiday destination abroad, it seems that they can enjoy their time away with the knowledge that they will be flown back to the UK (as long as their Monarch flight was scheduled on or before 15 October 2017).
The CAA said that this operation is the “equivalent of operating, at very short notice, one of the UK’s largest airlines”.
Those due to leave the UK on a Monarch Airlines flight told not to go to the airport
For people who are scheduled to depart the UK on a flight with Monarch, the CAA have said not to travel to the airport as “your flight will not be operating”.
Andrew Haines, Chief Executive of the CAA, said: “This is the biggest UK airline ever to cease trading, so the Government has asked the CAA to support Monarch customers currently abroad to get back to the UK at the end of their holiday at no extra cost to them.
“We are putting together, at very short notice and for a period of two weeks, what is effectively one of the UK’s largest airlines to manage this task. The scale and challenge of this operation means that some disruption is inevitable. We ask customers to bear with us as we work around the clock to bring everyone home.”
The administrators, KPMG, have reportedly said that Monarch’s customers remain “their number one focus”.
CAA has a dedicated website for affected customers
For those who are abroad and want details of their new flight, the CAA has provided a web page with more information and has promised that details of the return flight will be available “a minimum of 48 hours before your original Monarch flight time.”