Lender in Focus 13.3: Pounds to Pocket Reviews

pounds to pocket reviews

pounds to pocket reviews

Before you apply for an instalment loan, it can be helpful to learn about the experiences of other borrowers.

If you’ve never applied for a short term or personal loan with a lender before then reading reviews can provide useful information about the application process and what you can expect once you’ve been approved.

Below we explore a selection of reviews left online by previous Pounds to Pocket customers so that you can decide if it’s the right lender for you.

Pounds to Pocket reviews on Review.co.uk and Trustpilot

There are reviews for Pounds to Pocket on two well-known business review websites, Trustpilot and Review.co.uk.  

It received an average score of 4.9 out of 10 from 149 reviews on Trustpilot and 3.5 out of 5 on Review.co.uk, based on 252 reviews.

On Trustpilot a score of 4.9 means they’re rated as ‘poor,’ although it should be noted that the sample number of reviews is very low.

On Review.co.uk, the feedback is more positive, with 65% of customers recommending pounds to Pocket as a provider of instalment loans.

Feedback is subjective and can be influenced by lots of factors, such as whether the customer has been turned down for a loan. As opposed to reflecting badly on the lender, this shows that it lends responsibly and runs full credit and affordability checks before approving a loan application.

For this reason, it’s important to explore a selection of reviews, both positive and negative, to build up a full and fair picture of Pounds to Pocket and its loans.

“Quick and efficient.”

Many of the positive reviews about Pounds to Pocket reflect a good overall customer experience thanks to the speediness of the loan decision and receipt of funds after a loan application has been approved.

On its website, the lender claims that an email is sent notifying a customer about whether they have been approved and if they have, then they can expect the funds within 10 minutes. So long as their bank offers Faster Payments.

If their bank doesn’t support Faster Payments, funds will be deposited the same day if the loan is approved by 14:30.

“I have a less than perfect credit history and this is the company that really came through for me in my time of need! Getting the loan itself is super simple and once approved they deposit the money within an hour, usually less!”

“Wow. Very helpful polite friendly staff member, nothing was too much trouble, would definitely recommend to anyone”

The quality of customer service is a key consideration when selecting a loan provider because if something goes wrong or you have any queries then it’s re-assuring to know your questions will be answered efficiently and politely.

Many Pounds to Pocket customers report that the lender’s customer service is helpful, with staff that are supportive and reliable.

On its website, it provides an email address, live chat option and telephone number for the customer service team, who are available Monday – Friday 08:00 to 21:00 and Saturday – Sunday 10:00 to 18:30.

Reviews reveal that the live chat facility has been well received among customers, providing fast answers and access to the customer service team, without having to lift the phone.

“Friendly and helpful company. I have used Pounds to pocket for several years and I have had no problems. Will continue to use.”

“Fine, interest rate obviously extremely high, staff friendly however and process easy. Option to pay early as the law requires, good experience overall and helped me out of a tight spot.”

Several reviews allude to the high-interest rates on personal loans from Pounds to Pocket, however, this it to be expected because it’s not a mainstream finance provider, such as a bank or building society, where rates offered are more competitive.

Its interest rates are stated clearly on its website and it provides a LoanBuilder tool, which allows you to estimate the amount of interest that you will repay on a loan, depending on how much you want to borrow and the repayment period that you select.

On its website, the lender provides a representative example:

The amount of credit: £750 for 12 months at £119.21 per month. Total repayment of £1430.52. Interest: £680.52. Interest rate: 140% pa (fixed). 277.5% APR Representative.

You should calculate your repayments carefully and only take out a loan if you’ll be able to pay it back on time.  Try shopping around for the best rates first and consider improving your credit score so that you can access better rates in the future.

“The rate is bit extreme, but when you need money quick, they’re there.”

“Don’t bother, paid back loan on time and turned down ever since.” 

Many of the negative reviews from Pounds to Pocket are from customers disappointed to have their application for an instalment loan refused.

While this can be frustrating, particularly if they had loans accepted with the lender in the past, it may be down to a negative change in their credit score or decision about their current financial circumstances and ability to make repayments.

On its website, Pounds to Pocket states that as a responsible lender, it doesn’t encourage customers to use its service frequently. Each loan application is subject to affordability and credit checks in accordance with its responsible lending policy.

“Three years with this company, no missed payments, paid full amount back early twice, requested a loan before Christmas for the holidays, account closed, no reasons. The one time of the year a little help is needed to be told your account has been closed with no reason is confusing and depressing.”

Summary

Pounds to Pocket has a relatively small number of online reviews compared to other lenders that have thousands of reviews, offering a more comprehensive overview of their customer experience.

Recent feedback indicates that the lender offers a high level of customer service and that if approved you can expect your money quickly.

Problems appear to be resolved fast, especially when using the online chat facility, although there have been instances where customers have been less than happy with the service received.

The main sources of criticism come from customers who have had subsequent loan applications refused, despite them being loyal customers.

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